Brea isn't replying

Work through these checks in order:

1. Make sure you’re texting from the phone number you registered. Brea ignores messages from any other number, with no reply and no error. Check the number on the Messaging page in your dashboard.
2. Give long tasks a minute or two. Brea reports back when the work finishes.
3. Check the app’s status on the Messaging page. If the card shows Needs attention, click Reconnect.
4. If Brea’s last message was “Your agent has reached its monthly usage limit”, see Usage limit reached.
5. Restart Brea. Open Maintenance in your dashboard Settings and click Restart.
6. Try another channel. If iMessage is down, Telegram usually isn’t, and the conversation carries over.

If you’re waiting on an automation

Automations are different. Brea stays quiet when an automation runs and finds nothing to report, so no message often means nothing happened rather than something broke.

To check, open Automations in your dashboard, go to the Yours tab, and tap the automation. See Check if an automation is working.

If you were signed out

If the dashboard sends you back to the login page, or says your session expired, sign in again. Signing out on one device signs you out everywhere. See Signing out and sessions.

Still not replying

Open a ticket. Include roughly when you sent your last message and which app you sent it from.